Shipping policy
SHIPPING POLICY
Digital Products — Custom Videos All personalized videos are digital and delivered straight to your inbox — no shipping required.
Once you complete your order and submit your personalization details, your custom video will be ready within 3 business days. You'll receive a download link to a Full HD MP4 file (16:9) that plays on any device - TV, tablet, phone, you name it.
If you don't see it in your inbox within 3 days, check your spam or promotions folder. Still nothing? Contact us and we'll resend it right away.
Physical Products For any physical items, orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information. Delivery times vary by location.
Delays We always aim for on-time delivery, but occasional delays can happen due to high demand, holidays, or carrier issues. If your order is running late, we'll keep you in the loop and do our best to resolve it quickly.
Questions? Reach out to us at dulcetimevideos[at]gmail.com - we're happy to help!