Shipping policy

Delivery Policy

Thank you for shopping with us! All of our products are personalized digital videos, so there is no physical shipping. Here is how delivery works.

How Your Video Is Delivered

Your personalized video is delivered by email. It will be created and sent within 4 business days after you complete your order and submit your personalization details. You will receive a download link to your Full HD MP4 file, ready to play on any device including TV, tablet, or phone.

Need It Sooner?

Add Rush 24-Hour Delivery at checkout and we will prioritize your video.

Didn't Receive Your Video?

If you haven't received your video within 4 business days, please check your spam or promotions folder. If it's not there, contact us through our Contact page and we'll resend it right away.

Delays

While we work hard to deliver on time, delays may occasionally occur during busy seasons and holidays. If your order is delayed, we'll keep you updated.

Contact Us

For any questions about your order or delivery, please reach out through our Contact page. We're always happy to help!