Refund policy

Returns & Refund Policy

We want you to be completely happy with your purchase. Please read our return and refund policy carefully before placing your order.

Digital Products (Custom Videos)

Because our videos are custom-made and personalized with your child's name and details, all sales are final. Once the video has been created and delivered, we cannot offer returns, exchanges, or refunds.

Before purchasing, please take a moment to review the preview video in the product description so you know exactly what to expect.

That said, your satisfaction matters to us. If you experience any issue with your video, such as an error in the personalization, a file delivery problem, or incorrect details due to our mistake, please contact us within 7 days of receiving your video and we will gladly correct the issue or resend the file at no extra cost. We also offer one free revision to make sure you love your video.

How to Request a Revision or Report an Issue

Please contact us through our Contact page with your order number, a brief description of the issue, and any supporting files if applicable. We will review your request and respond within 72 hours.

Refunds (if applicable)

If a refund is approved, it will be processed to your original payment method within 3-5 business days after confirmation.

We truly appreciate your trust in our small business and will always do our best to ensure you're happy with your order.